Trouble Shooting

Why are some attributes not showing as filters/facets in search results?
If any attribute is not showing as desired filters or facets, its because it has been turned off in the Magento admin panel of your store. Follow these step...
Tue, 28 Feb, 2017 at 4:24 AM
Oops. I just saw out of stock products in results from the Tagalys API. What next?
There is a good chance products were not synched, cause your CRON is not running. If your CRON is running, products are updated if their disabled, out of st...
Tue, 28 Feb, 2017 at 4:11 AM
Why are some products missing in the API/results sent back by Tagalys?
Products are not part of the API if any of the following conditions occur in the product table Status is set as "Disabled" Visibility is only...
Tue, 28 Feb, 2017 at 4:28 AM
How do I file a ticket for an issue I am facing?
Kindly share your feedback or concerns directly at our Support Center. This will be used to track the status of the ticket for timely resolution.
Sun, 5 Mar, 2017 at 4:44 AM
How do I uninstall any of the Tagalys extensions from my Magento store?
Login to you Magento Admin panel Goto System --> Magento Connect --> Magento Connect Manager Find all your extension in the list of extensions....
Fri, 10 Mar, 2017 at 1:04 AM
How do I enable a attribute, category or subcategory to become visible in Search Suggestions?
Items displayed in Search suggestions are set from Magento based on their attribute settings.  Goto Manage Attributes  Search for the attribute that y...
Wed, 28 Jun, 2017 at 4:33 PM
How do I enable certain tags to become visible in predictive search suggestions?
All tags with an attribute are included in the Search suggestions as long as there are active products. For tags to be enabled in suggestions, the attribute...
Thu, 13 Apr, 2017 at 12:08 AM
Besides page_title and description, other variables are not showing in Merchandising product listing pages.
By default, Merchadised Product Listing pages, only show the Page Title and the Description. Please contact us to evaluate the feasibility of showing other ...
Mon, 17 Apr, 2017 at 3:14 AM
Something went wrong during installation. Please help.
We would be very happy to help. Please share the following details when you file a ticket Visit Tagalys Configuration (as per image below) in your Magent...
Sat, 22 Apr, 2017 at 4:02 AM
How do I pull Magento attributes to Tagalys to define attribute importance in the Tagalys algorithm?
Goto Manage Attributes Search for the attribute that you want Tagalys to consider when calculating the trending score and view it. View...
Tue, 13 Jun, 2017 at 10:09 AM