--- title: FAQs | Support Center description: Learn more about Tagalys and check out the Frequently Asked Questions --- [Skip to content](https://support.tagalys.com/faqs#main-content) English Show submenu for translations [Contact us](https://support.tagalys.com/kb-tickets/new) ![tagalys-logo white.png\]](https://support.tagalys.com/hs-fs/hubfs/tagalys-logo%20white.png?height=40&name=tagalys-logo%20white.png) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English Show submenu for translations - [Contact us](https://support.tagalys.com/kb-tickets/new) How can we help you today? - There are no suggestions because the search field is empty. 1. [Support Center](https://support.tagalys.com/) 2. [FAQs](https://support.tagalys.com/faqs) # FAQs Learn more about Tagalys and check out the Frequently Asked Questions - [How to configure product metrics on the Product Catalog page?](https://support.tagalys.com/how-to-configure-product-metrics-on-the-product-catalog-page) - [What does 'Collecting Data' on the View All Categories | Collections page mean?](https://support.tagalys.com/collecting-data-on-the-view-all-categories-collections-page) ## Client Data - [What to do if I am not receiving emails from Tagalys?](https://support.tagalys.com/what-to-do-if-i-am-not-receiving-emails-from-tagalys) - [How often is the data refreshed?](https://support.tagalys.com/how-often-is-the-data-refreshed) - [How secure is my data?](https://support.tagalys.com/how-secure-is-my-data) - [Where is my data stored?](https://support.tagalys.com/where-is-my-data-stored) - [Can I host Tagalys on my own servers?](https://support.tagalys.com/can-i-host-tagalys-on-my-own-servers) - [What happens to my data if I cancel my account?](https://support.tagalys.com/what-happens-to-my-data-if-i-cancel-my-account) See less ▼ ## Pricing - [What is Tagalys' pricing for its features?](https://support.tagalys.com/paid-plan) - [Do you offer discounts?](https://support.tagalys.com/do-you-offer-discounts) - [I cancelled my subscription. How do get my refund?](https://support.tagalys.com/i-cancelled-by-subscription.-how-do-get-my-refund) - [How to upgrade my plan?](https://support.tagalys.com/how-to-upgrade-my-plan) - [How often will I get charged?](https://support.tagalys.com/how-often-will-i-get-charged) ## General FAQs - [How do I file a ticket for an issue I am facing?](https://support.tagalys.com/how-do-i-file-a-ticket-for-an-issue-i-am-facing) - [Why do you ask for CAPTCHA when I try to signup?](https://support.tagalys.com/why-do-you-ask-for-captcha-when-i-try-to-signup) - [Is there a limit on the number of Stores that can be synced with Tagalys in each plan?](https://support.tagalys.com/is-there-a-limit-on-the-number-of-stores-that-can-be-synched-with-tagalys-in-each-plan) - [Why do you need my email and store name when I signup?](https://support.tagalys.com/why-do-you-need-my-email-and-store-name-when-i-signup) - [What happens after the free trial ends?](https://support.tagalys.com/what-happens-after-the-free-trial-ends) - [What is your Refund Policy?](https://support.tagalys.com/what-is-your-refund-policy) - [What are your terms & conditions?](https://support.tagalys.com/what-are-your-terms-conditions) - [Where can I find a product demo?](https://support.tagalys.com/where-can-i-find-a-product-demo) - [How to create a test account in Tagalys?](https://support.tagalys.com/creating-test-account-in-tagalys) - [Where can I signup for Tagalys?](https://support.tagalys.com/where-can-i-signup-for-tagalys) - [I forgot my password. How do I reset it?](https://support.tagalys.com/i-forgot-my-password.-how-do-i-reset-it) - [How do I change my email preferences?](https://support.tagalys.com/tagalys-email-preferences) - [What does a 28 day Free Trial mean?](https://support.tagalys.com/what-does-a-28-day-free-trial-mean) - [How safe is the information I share when I signup?](https://support.tagalys.com/how-safe-is-the-information-i-share-when-i-signup) - [Heard the founders are awesome. Can you tell me more about them?](https://support.tagalys.com/heard-the-founders-are-awesome.-tell-me-more-about-them) - [How do you calculate Catalog Size?](https://support.tagalys.com/how-do-you-calculate-catalog-size) - [What is your SLA for any issue resolution?](https://support.tagalys.com/what-are-your-sla-for-any-issue-resolution) - [Can I signup or request a demo with a generic e-mail ID like Gmail, Hotmail etc.,?](https://support.tagalys.com/can-i-signup-or-request-a-demo-with-a-generic-mail-id-like-gmail-hotmail-etc) - [How reliable is your service? What are the odds of seeing down time?](https://support.tagalys.com/how-reliable-is-your-service-what-are-the-odds-of-seeing-down-time) - [Do you have any contracts or cancellation fees?](https://support.tagalys.com/do-you-have-any-contracts-or-cancellation-fees) - [How do I cancel my account?](https://support.tagalys.com/how-do-i-cancel-my-account) - [How Tagalys supports new Integrations for customers?](https://support.tagalys.com/how-tagalys-supports-new-integrations-for-customers) - [Can I add multiple website to the same plan?](https://support.tagalys.com/can-i-add-multiple-website-to-the-same-plan) - [What is your privacy policy?](https://support.tagalys.com/what-is-your-privacy-policy) - [What is the Product Catalog? What information is displayed on the Product Catalog?](https://support.tagalys.com/what-is-the-product-catalog-what-information-is-displayed-on-the-product-catalog) - [What are the different levels of access/permissions and how to configure them?](https://support.tagalys.com/user-management-levels-of-access) - [What happens when a product is out of stock?](https://support.tagalys.com/what-happens-when-a-product-is-out-of-stock) - [User Management: How to add, edit or remove a user?](https://support.tagalys.com/user-management-what-it-is-and-how-to-use-it) - [How do I set up Two Factor Authentication on the Tagalys dashboard?](https://support.tagalys.com/how-do-i-setup-two-factor-authentication-on-the-tagalys-dashboard) - [How can I add/update the payment method for bill payment?](https://support.tagalys.com/how-can-i-add/update-the-payment-method-for-bill-payment) - [How to check sync status on the Tagalys Dashboard?](https://support.tagalys.com/how-to-check-sync-status-on-the-tagalys-dashboard) - [Where can I find the invoice for the monthly subscription renewals?](https://support.tagalys.com/where-can-i-find-the-invoice-for-the-monthly-subscription-renewals) - [How can I access the payment portal (Chargebee) if I am a new user or if I forgot the password?](https://support.tagalys.com/how-can-i-access-the-payment-portal-chargebee-if-i-am-a-new-user-or-if-i-forgot-the-password) - [What are the steps to complete your payment?](https://support.tagalys.com/steps-to-complete-your-payment) - [How can I change my dashboard password?](https://support.tagalys.com/how-can-i-change-my-dashboard-password) - [How can I log in to the Tagalys Dashboard?](https://support.tagalys.com/how-can-i-login-to-the-dashboard) - [How do I schedule an onboarding call during or after the trial period?](https://support.tagalys.com/how-do-i-schedule-an-onboarding-call-during-and-after-the-trial-period) - [How do I connect third-party accounts to the dashboard?](https://support.tagalys.com/how-do-i-connect-accounts-to-the-dashboard) - [How can access the knowledge base from my dashboard?](https://support.tagalys.com/access-knowledge-base-from-tagalys-dashboard) - [How can I raise a ticket from my dashboard?](https://support.tagalys.com/how-can-i-raise-a-ticket-from-my-dashboard) - [Does Tagalys provide 3rd Party Integration APIs?](https://support.tagalys.com/does-tagalys-provide-3rd-party-integration-apis) - [Can I upgrade or downgrade my plan at any time?](https://support.tagalys.com/can-i-upgrade-or-downgrade-any-time) - [How does Tagalys calculate monthly visitors?](https://support.tagalys.com/how-does-tagalys-calculate-monthly-visitors) See less ▼ - [Products](https://support.tagalys.com/products#main-content) - [Categories | Collections](https://support.tagalys.com/products#categories-collections) - [General](https://support.tagalys.com/products#general) - [Customizations](https://support.tagalys.com/products#customizations) - [Troubleshooting](https://support.tagalys.com/products#troubleshooting) - [Magento](https://support.tagalys.com/magento#main-content) - [Installation and Onboarding](https://support.tagalys.com/magento#installation-and-onboarding) - [Troubleshooting](https://support.tagalys.com/magento#troubleshooting) - [Shopify](https://support.tagalys.com/shopify#main-content) - [Installation and Onboarding](https://support.tagalys.com/shopify#installation-and-onboarding) - [Troubleshooting](https://support.tagalys.com/shopify#troubleshooting) - [General](https://support.tagalys.com/shopify#general) - [Uninstallation](https://support.tagalys.com/shopify#uninstallation) - [FAQs](https://support.tagalys.com/faqs#main-content) - [Client Data](https://support.tagalys.com/faqs#client-data) - [Pricing](https://support.tagalys.com/faqs#pricing) - [General FAQs](https://support.tagalys.com/faqs#general-faqs) - [Integration](https://support.tagalys.com/integration) - [A/B testing](https://support.tagalys.com/a-b-testing#main-content) - [A/B testing](https://support.tagalys.com/a-b-testing#a-b-testing) - [Collections merchandising](https://support.tagalys.com/collections-merchandising#main-content) - [Product sequencing](https://support.tagalys.com/collections-merchandising#product-sequencing) - [Global Sort Options (GSO)](https://support.tagalys.com/collections-merchandising#global-sort-options-gso) - [Product pinning](https://support.tagalys.com/collections-merchandising#product-pinning) - [Promotion/Demotion](https://support.tagalys.com/collections-merchandising#promotion-demotion) - [Version Scheduling (Draft and historical versions)](https://support.tagalys.com/collections-merchandising#version-scheduling-draft-and-historical-versions) - [A/B testing](https://support.tagalys.com/collections-merchandising#a-b-testing) - [Other](https://support.tagalys.com/collections-merchandising#other) - [Looks](https://support.tagalys.com/collections-merchandising#looks) - [Search](https://support.tagalys.com/search#main-content) - [Search Results](https://support.tagalys.com/search#search-results) - [Search Suggestions](https://support.tagalys.com/search#search-suggestions) - [Search Analysis section](https://support.tagalys.com/search#search-analysis-section) - [Search Accuracy](https://support.tagalys.com/search#search-accuracy) - [Merchandised Search](https://support.tagalys.com/search#merchandised-search) - [Other](https://support.tagalys.com/search#other) - [Recommendations](https://support.tagalys.com/recommendations) - [Markets and segments](https://support.tagalys.com/markets-and-segments) - [Dashboard Reporting](https://support.tagalys.com/dashboard-reporting) - [General](https://support.tagalys.com/general) - Home - Products - Pricing - Blog - Company [![Chill listening crop-3](https://support.tagalys.com/hs-fs/hubfs/New-Tagalys-Black-Logo-Large-1.png?width=59&height=24&name=New-Tagalys-Black-Logo-Large-1.png "Chill listening crop-3")](http://tagalys.com) Tagalys Support Center Copyright © 2026, Tagalys Inc